Our team, based in France, is here to support you and answer any questions you may have.
Shipping & Orders
Orders are shipped within 24 to 48 business hours. Pick-up point delivery is FREE with no minimum purchase required. Average delivery: 2-4 days (FR) and 3-6 days (Europe).
Returns & Exchanges
You have 30 days from receipt to change your mind. Returns are free of charge for orders within Mainland France. Items must be returned in new condition and original packaging.
Warranty & After-Sales
All products are tested according to current nursery safety standards. Report any defects with photos for a response within 2 business days.
Frequently Asked Questions
Immediate answers regarding BIBATRAY™ usage. Maintenance tips, universal compatibility, and safety info (BPA-free, phthalate-free, and PVC-free).
FAQ
What are the delivery times?
Delivery takes 2-4 business days for France and 3-6 business days for Europe.
Is the return free?
Yes, return shipping is free exclusively for Mainland France.
How do I clean my BIBATRAY™?
Sponge clean the tray and machine wash the bib at 40°C.
Is the tray compatible with my high chair?
The BIBATRAY™ is designed for universal compatibility with most high chairs on the market.
Help & Contact
Didn't find the answer you were looking for?
Our team is available from Monday to Friday from 9am to 5pm CET.
